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Project Coordinator Job At KenCall
Kencall BPO Centre Project Coordinator
KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.
We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO.
KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.
Our business is built upon world-class technology infrastructure and operations. Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services.
Our quality assurance processes and intensive, world class training ensures that our services meet and exceed client expectations.
We continually strive for excellence across all areas of business.
Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).
We are currently looking for dedicated, energetic and proactive individuals to join our Call Center Team.
Summary
Summary
Provide managerial and administrative duties such as planning and implementing of new projects and monitor the progress in liaison with various departments in order to meet the clients’ goals and objectives.
For consideration for this position, one must clearly demonstrate the following:
- Excellent communication skills; written and verbal.
- Solid organizational skills
- Great attention to details
- Ability to multi-task
- Strong work ethic.
- Must be highly motivated and committed to achieving results
- Ability to work under little supervision while meeting deliverables
- Ability to work in a team environment, as well as independently
- Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Duties and Responsibilities
- Project planning and implementation.
- Monitoring of various tasks in different departments.
- Determining and setting up of new client requirements.
- Setting, coordinating, and monitoring project targets for various teams based on client requirements.
- Liaising with clients and management by scheduling meetings and getting updates of various projects.
- Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
- Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
- Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
- Ensuring that all work conforms to the scope of work.
- Regularly conduct briefings, implement status meetings and regular reporting to senior management.
- Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
- Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients
Educational Qualification & other requirements
- Undergraduate degree in Business, Projects Management
- Good at multi-tasking.
- Very good communicator in both written and verbal business English
- Able to adapt to a new work environment quickly
- Enjoys working around other people.
- Capable of managing a team.
- Preferably have experience in a Contact Centre.
Applicants should apply through our website (www.kencall.com) by filling an online application form via the link below. Only qualified candidates will be contacted.
If the link is not working, copy and paste the link into your browser.
You can also apply via the KenCall Career Center at www.kencall.com
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