Full-Time Jobs at Orange For Key Account Manager & Team Leader in Nairobi
Job Description
IN & VPN Team Leader at Orange in Nairobi – Kenya Jobs, Careers and Vacancies
IN & VPN TEAM LEADER
Reporting to:Manager IN and Data Charging
Range:R3
Department:IT & Network – Service Platform
Role Purpose:
Carry out build activities for the IN, OCS, VC and VPN including Capacity and feature updates/extensions for accurate rating and payment for services in accordance with organizational objectives.
Key Duties and Responsibilities
Operational (incl. Planning):
Maintain and update the architectures of OCS, SCP, VC and VPN Platforms
Carry out feasibility and development of new marketing products and service offers
Implementation and end to end testing of new marketing products and offers
Analyzes network statistics and trigger corrective actions according to set KPI
Forecast IN hardware and capacity needs and communicate to management
Works with vendors to install new or upgrades/extensions/expansion of SP
Evaluate, engineer and undertake integrations with new network elements
Lead acceptance testing and commissioning of new products and integrations
Liaise with FT group skill centers to obtain validation and support on new installations, upgrades and integrations
Update naming, configuration and engineering documents
Apply FT group and vendor security guidelines to maintain optimum security of the OCS, SCP, VC and VPN
Support Run team in investigate resolve and document any platform anomalies
Observation of KPI as a pro-active measure to prevent service degradation and most specifically after network interventions
Write Work Orders and follow execution and reporting
participate in Post incidence reviews, root cause analysis and implement recommendations of PIR
Action inputs from revenue assurance to prevent and close revenue leakages
Feasibility study and implementation of change requests from marketing, BM
Liaison with other sections within ITN e.g. IT, O&M, QOS etc
Academic/Professional Qualifications
Bachelor’s Degree or Diploma in Telecommunication, Electrical or Electronics or IT related field.
At least 2-3 years experience in similar position
IN & VAS planning, operations and maintenance Key Competencies:
Team player
Initiative and hands on
Ability to work without supervision
Results oriented
Ability to work long hours to meet deadlines
Good interpersonal skills
SME Key Account Manager at Orange in Nairobi – Kenya Jobs, Careers and Vacancies
SME KEY ACCOUNT MANAGER
Reporting to: Partners & Channel Sales Manager
Range: R2L
Department: Business Market
Role Purpose:
He/she will oversee the conceptualisation, planning, development and implementation of Account Management within the Sales Sector.
Key Duties and Responsibilities
Operational:
Meet and exceed sales targets by developing relationships within targeted customers. Engage with customers at the Executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards the expansion of Orange services.
Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.
Understanding customer’s deployment plans and identifying strategic plans for success of the customer and profitability of Telkom Kenya. Understand the customer’s business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions provide value.
Responsible for overall account management, account development, relationship and sales development. Working with the expanded team provide overall account strategy and direction; program risk, assessing situations, making recommendations, and implementing planned contingencies, when necessary.
Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction with the authority of representation across organizational and departmental boundaries; Identifying and managing sell multiple products and services into those accounts.
Ensure maximum customer exposure and response to business development requirements through a proactive approach of periodic reviews with key contacts within the organization. As required provide concise and professional presentations to customer and Orange Business Services management.
Ensure that all account plans, organizational charts, and related documentation at both the executive summary level and line management detail level are kept current. Providing critical communication links to the customer, business units, necessary functional organizations, executive and senior managers. Provide overall management of critical Target Market List, information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc. and ensure that the customer contract is kept up-to-date.
Ensure accuracy and timeliness of reporting in: Sales pipeline management & opportunity management. All regular and ad hoc sales reports & analysis.
Academic/Professional Qualifications
Degree in Business, Finance or other relevant field (or equivalent).
Membership in related professional organizations; Certifications accreditation in relevant areas
Minimum of 3 years experience in consultative selling and relationship management preferably within multi-national companies; Proven track record in selling high dollar value services; 3 or more years experience or equivalent.
Understanding of industry sector that the customer is in and associated strategies and business challenges; Identification and development of key partners and vendor relationships to maximize Orange Business Services’ ability to provide total integrated solutions to the customer.
Key Competencies:
Partnering with software, hardware and consulting vendors, who have a multi-national customer base.
Background in business consulting, process analysis design and improvement, and development of technology based business solutions
Self-starter with experience and desire to acquire new business.
Must be self driven, energetic, resourceful, creative, and possess strong leadership skills.
Ability to project a strong, positive image of him/herself and the Company.
This position is opened to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
How to Apply
This position is opened to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 21st March 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through www.orange-tkl.co.ke. Only shortlisted candidates will be contacted.
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