Product Consultant Job Vacancy in Kenya




Product Consultant
Job Description

Nature of Job 
: Technical Sales (I.T. Software)
Department : Business Development
Supervised by: The Business Development DirectorThis vacancy is for an SME who are providers I.T. based business management solutions

Their clientele includes corporates and institutions in East AfricaRole Objective

  • Responsible for making sure those products that are released by the company meet the regulatory standards.

Duties and Responsibilities

  • Advising clients on the best software to use that is aligned to the corporate strategy.
  • Identifying gaps and recommending Solutions to close gaps.
  • Design software or customize software for client use with the aim of optimizing operational efficiency.
  • Provide functional and business process information to client inquiries.
  • To operate, maintain and support programmes and projects in the implementation, collection, analysis and generation of results and reports.
  • Understand customer’s goals and objectives in order to identify what change initiatives are needed for the customer to be more efficient and productive.
  • Installation of software.
  • Implement the solution in the client environment using web-based communication tools
  • Implementation of the software.
  • Training the users on the software.
  • Analyze and design databases convenient for the client.
  • Trouble shooting of the computer systems and advising clients accordingly.
  • Investigating the cause all user problems and developing lasting solutions to ensure satisfactory service to all customers.
  • Follow up with clients to ensure satisfactory customer relations.
  • Any other work assigned
Must prepare the following reports;
  • Daily Activity reportsWeekly progress report
  • Monthly progress report
  • Quarterly development report
Indicators Of Good Performance:
  • Proper installation and installation.
  • Proper training of users.
  • Minimal problems from users
  • Adequate follow up
  • Customer satisfaction
Skills Set Needed
  • Computer literate
  • Operations analysis
  • Problem solving
  • High integrity
  • Confidentiality
  • Initiative
  • Attention to detail and accuracy
  • Problem analysis and problem solving.
  • Good communication
  • Good interpersonal relationship
Desirable
  • Diploma in IT.
  • Minimum diploma in a Business course
  • Minimum CPA 2 is an added advantage
  • Between 27-35yrs.
Impact of Error
  • Loss of business, Client confidence, Company image
Working Conditions
  • Ideal as provided by the Human Resources department, company policies and procedures and employment contract.
Mental Effort
  • Not routine requires innovativeness
Application;
Only those who meet the minimum requirements stated need apply.
  • E-mail application
  • detailed and updated CV,
  • indicating your availability
philip@dafinaconsultants.com
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