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IT Help Desk Job Vacancies, Kenya
IT Help Desk Positions
Our client is has an objective to transform the face of IT in Africa. With a presence in 21 nations; 17 of which are in Africa this business is trying to find cutting-edge, energetic and dedicated applicants to join their developing team in Kenya.
Our Client is establishing an IT Help Workdesk to do desk-side assistance solution per Client’s pre-defined / location specific service.
The firm will be required to handle process and service request with Client’s call ticketing system.
These placements require strong customer service skills.
Responsibilities will include remotely:
- Imaging/Re?Imaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- Hardware and Software upgrades
- Performance of IT support duties as defined by the appropriate team lead
- Network printer installation/configuration
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment.
- Monitor, analyze and address reliability and performance issues.
Positions:
Junior End User Support Engineer
Requirements:
Junior End User Support Engineer
Requirements:
- 1 year experience in desk side support
- Diploma in IT
- Microsoft certifications – desired
- Senior End User Support Engineer
Requirements:
- 2-3 years experience in desk side support
- Diploma in IT
- Microsoft certifications – desired
- Help Desk SME/Manager
- 5+ years experience in desk side support
- Experience in leading a team
- Bachelors degree
- ITIL (Information Technology Infrastructure Library) version 3 certification – desired
To apply for this position, send your CV and Cover Letter to careers@talentsolutionsmanagement.co.ke.
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