Front Office Receptionist and Bar Man Jobs At Fahari Hotel, Nairobi

Duty station: Fahari Hotel - Utawala Embakasi

Key task 

Accountable for delivering friendly, efficient customer service and producing a cozy and welcoming atmosphere for all our visitors, with the essential purpose of retaining and drawing in newest customers.

Duties and Responsibilities

• Deliver excellent customer service, at all times
• Assist in keeping the front office reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and room pricing, to provide information to guests, on request, while maximizing room sales’ opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Provide sales reports and other reports, as required, for housekeepers and management on a daily basis
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

• Diploma or a Certificate in front office  operations from Kenya Utalii College or equivalent
• 2-3 years experience in hospitality industry; specialty in handling front office operations will be desirable
• Customer care skills
• Excellent verbal and written skills
• Excellent interpersonal skills
• Public relations skills
• Numeracy skills
• Self organisation skills
• Attention to detail

• At the start of a bartending shift, it’s important to make sure the bar is clean, wiped down and well-stocked.
• Most bars require bartenders to cut their own fruit used to garnish drinks.
• Take stock of the inventory on a daily basis.
• Make sure liquor, beer, wines and mixers are stocked
• The bartender must keep track of each drink ordered and ring it in the register or enter it in a computer

• 2-3 years experience in the industry; Barista knowledge will be an added advantage
• Quick in performance
• Excellent verbal skills
• Excellent interpersonal skills
• Knowledgeable about making cocktails
• Numeracy skills
• Self organisation skills
• Creativity skills

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Tags: office operations