Customer Service Representatives Jobs at ABC Bank Kenya
Customer Service Representatives Jobs at ABC Bank Kenya
Job Title: Customer Service Representatives – Contract, Various Job Summary
Process all counter transactions, record keeping and ensuring physical cash held at any given time balances with General ledger account
Maintain a healthy business environment through strict compliance with Money Laundering Prevention guidelines
Processing of Receipts and payments of notes and coins for all accounts following the banks policies and operations procedures
Ensure that there is sufficient cash balance in the till to serve customers
Receiving of Bankers Cheques Instructions
Ensure that all instruments received are stamped with appropriate date stamps
Ensure that all lodged items are verified by the Cash officer
Ensure that all debit vouchers used to debit customer accounts are signed according to mandate
Track customer complaints and follow up with CSO to ensure their resolution within agreed time frames
Ensure that any withdrawals into accounts without sufficient balances are approved by the relevant authorities before posting of the same
Ensure that all cash receipts are printed
Ensure that cash is balanced within acceptable time period and thereafter locked in safe
Report any cash shortages or excesses to the Cash officer immediately it is discovered
Ensure that the cash on hand book is fully and accurately filled and signed by officer on a daily basis
Ensure that cash in till, date stamps and all security documents are locked in the strong room at the end of each day
Submit day’s vouchers and detailed listing to the Cash officer at the end of each day and ensure the same are stitched on a daily basis
Maintain the security and confidentiality of the bank and customer information
Ensure high standards of customer service by achieving the set service standards
Maintains assigned cash holding limit and tie the money in appropriate bundles and have the same sealed and signed.
Maintains current knowledge of Retail Banking products, including benefits and features, in order to recognize customers’ needs and refer to the appropriate Bank personnel
Cross sell banks products and achieve the bank’s Sales Targets
Qualifications & Training:
A University Degree from a recognized university.
Customer care &/or Sales training
Well versed in various banking products
Computer literacy is essential
Gets satisfaction from making a difference and exceeding customer expectations
Enthusiastic and passionate about service
Strong customer orientation
Excellent interpersonal, problem solving / communication skills – both written and oral
Self-driven and highly motivated, adaptable to change in a rapidly changing environment
Ability to establish and maintain effective relationships with other staff and customers.
Well versed with bank processes and products
If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, to HR.Dept@abcthebank.com on or before 4th November 2011.
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