Job Title: ICT Assistant
Responsible for: Operations
Location: Nairobi and Mombasa
Main Responsibilities
· assist & resolve customer issues relating to technical problems with the system
· creation of user accounts, registrations or equipment & vehicles, roles, logins, journeys & any other approved requirements where identified
· monitoring of the platform & rectify possible issues to ensure the smooth running of operations
· provision of technical assistance as directed by the Operations Manager
· provide training to both staff and client staff where & when required
· assist in developing the business of Fleet & Cargo Tracking with current or new clients
· programming & testing of equipment
· provide support for all areas of technical support function including communications software, test tools and performance
· to provide a work environment that is supportive and receptive to development opportunities and activities
· to keep abreast of Operations best practices and constantly provide feedback to management if & when required for the continuous improvement in our service
· support the annual and short term business objectives
· may, from time to time be required to work out of station
Required Skills
· good technical knowledge and skills
· hard working, honest, and performance orientated.
· able to work long hours and odd times
· good organizational skills
· be punctual in timekeeping
· able to work as a member of a team and when required, independently
· able to work unsupervised
Qualification:
· Computer Competent
Experience required:
· ICT s/w and/or h/w engineering
Knowledge and understanding of:
· Microsoft Office suite of software
Proven ability to:
· Communicate effectively (verbally and in written form)
· Maintain, support & promote ethical & professional values
· Ability to meet targets & work under pressure
· Build and sustain relationships
· Value and support others
· Solve problems
· Use of generic IT applications
· Promote an organisation’s interests and values
· Recognise own strengths and weaknesses
· Improve and sustain performance in a service delivery organisation
· Results and quality management orientated
· Innovation and continuous development and improvement
Please send your resume to techoperation.2013@gmail.com with the position title on the subject.
Only shortlisted will be contacted