60 Customer Service Executives Jobs in Kenya
An upcoming Multinational company with over 56 branches all over the world wishes to recruit 60 Customer Service Executives to serve in our new East Africa office being opened in Upper Hill Nairobi with plans of opening another office in Mombasa and Dar-es-salaam by November this year.
Customer Service Executive
Duties and Responsibilities: To provide excellent customer service in sales and after-sales situations
To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
To project a professional company image
Accurately respond to questions and assist customers with company’s code of ethics, registration mode, training on right product usage, product codes.
Assist customers with their billing and payments needs and accepting payments
Sell multiple beauty products and accessories.
Maintaining a professional appearance, behavior, and conduct
Effectively work with peers in a team focused environment
Perform other duties as required
Minimum of a Diploma in a relevant field such as Marketing, IT, PR, Business or related fields from a recognized University or College.
The right candidates should also have experience in customer service with excellent oral and written communication skills and demonstrated ability to work closely with others.
He or she must also be medically fit.
Both genders are encouraged to apply
Skills and Competencies:
Responsible, trustworthy, and personally takes responsibility for actions/consequences of all staff of business hall
Able to handle difficult situations under pressure with grace and efficiency
Great communication skills, listening skills, loves a challenge, can perform under pressure with limited supervision
Professional appearance and the willingness and ability to work evenings and weekend shifts as needed
Terms of Employment:
Contract, with possibility of conversion to permanent and pensionable terms subject to satisfactory performance.
Other terms are negotiable, commensurate with qualifications and experience.
If you meet the above requirements, send in your CV stating your current remuneration and day time telephone contact to [email protected]
Only those who qualify will be contacted.
Candidates are encouraged to check their emails often
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